Return Policy

LIGHT FIXTURES

Uninstalled fixtures that are still in their original packaging are eligible for store credit when returned within 14 days with receipt. The customer is still required to pay the shipping costs of returning the item.

STORE MERCHANDISE

Goods purchased in-store are eligible for store credit when returned within 14 days in their original packaging with receipt.

CUSTOM ORDERS

Once custom orders have been processed and begun, they cannot be cancelled, changed, returned or refunded at any time. Some handmade items may slightly vary in size and color - this variability is to be expected as it adds to the uniqueness and the quality of custom pieces.

SALE & CLEARANCE ITEMS

Sale and clearance items are considered final-sale items that cannot be returned. 


Consultation & Installation Pricing

  • Lighting design consultation, plan & schedule prep $125/hr (for in-store consultations lasting longer than 30 minutes, please schedule appointment).
  • Fixture installation $85/hr.
  • We visit customers from Carmel to Marin, travel compensation will apply.