FAQ

If you prefer not to visit us in person or if you are not located in Santa Cruz, no worries! Our website is always available, and we are happy to assist you during our opening hours by phone, email, or by video chat. To get ahold of us, please visit Contact Us.

Q: Do you 100% Price Match Guarantee

We absolutely do! Illuminée will match the price of qualifying items  available from a reputable distributor for less, let us know and we will match it. Find out more about our Price Guarantee.  

Q: Do you collect Sales Tax?

In accordance with California State Tax Law we are obligated to charge sales tax on purchases made within or delivered within CA.  

Q: How will I know when my order has shipped?

Upon placing your order, you will receive an email from us confirming your order and an estimated lead time when applicable. When your order has shipped, you will receive a second email with your tracking information and a link to check its status. 

Q: How do I initiate a return or exchange? 

Please contact us at customersupport@illuminee.com within 7 days of receiving your order to initiate a return or exchange and receive your RMA number prior to returning the product. To read more about our Returns and Exchange Policy you may read more about it here.