Terms of service

OVERVIEW

Welcome to Illuminée. The terms “we,” “us,” and “our” refer to Illuminée. We operate this website and online store to provide a curated selection of lighting, furniture, and design objects (the “Services”).

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not use our Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

You represent that you are at least the age of majority in your jurisdiction and that all information you provide is accurate and complete. You are responsible for maintaining the confidentiality of your account and all activity under it.

SECTION 2 – PRODUCTS AND REPRESENTATION

We make every effort to display products accurately, including color, materials, finishes, dimensions, and other product details. However, slight variations may occur due to screen settings, photography, manufacturing processes, or natural material differences.

All product descriptions, specifications, and availability are subject to change without notice. Such changes are intended to reflect updates or improvements and do not materially alter the product purchased.

All products are subject solely to the manufacturer’s warranty, if any. Illuminée does not provide additional warranties beyond those offered by the manufacturer.

SECTION 3 – ORDERS AND ACCEPTANCE

  • All orders placed through our Services are offers to purchase and are subject to acceptance by Illuminée.
  • Payment is required in full at the time of order.
  • Estimates and quotes are valid for 15 days unless otherwise stated.
  • We reserve the right to refuse, cancel, or limit any order at our discretion.

Cancellations and Modifications:
All cancellations or modifications must be requested by contacting Illuminée promptly using the contact information provided with your order. We will make reasonable efforts to accommodate cancellation requests, but an order may not be canceled once it has already been shipped, production has started, or the vendor has otherwise processed the order. Custom, made-to-order, or special-order items may have additional restrictions, and in some cases, the vendor will determine whether an order can be canceled.

If a cancellation is not possible, your order may instead be eligible for a return in accordance with our Return Policy.

You agree that your purchases are for personal or project use and not for resale.

SECTION 4 – PRICING AND BILLING

Prices are subject to change without notice. The price charged is the price at the time of purchase.

You agree to provide accurate billing and payment information and authorize us to charge your payment method.

  • Discounts and promotional codes may not be combined unless explicitly stated.
  • Pricing may differ from in-store or third-party listings.
  • Taxes, shipping, and handling are additional unless noted.

SECTION 5 – SHIPPING, DELIVERY, AND RISK OF LOSS

All delivery dates are estimates and are not guaranteed.

We are not responsible for delays caused by:

  • Manufacturers
  • Freight carriers
  • Supply chain disruptions
  • Weather or events outside our control

Title and risk of loss transfer to you once the product is delivered to the carrier.

For freight deliveries:

  • You are responsible for inspecting items upon delivery.
  • Any damage must be noted at delivery and reported within 48 hours.
  • Failure to report damage within this window may result in denial of claims.

SECTION 6 – STORAGE POLICY (LOCAL & IN-STORE PURCHASES)

For in-store purchases or local pickups, merchandise will be held for 10 days after notification unless otherwise stated.

After this period, we reserve the right to:

  • Charge storage fees
  • Cancel the order and apply restocking fees

SECTION 7 – RETURNS, REFUNDS, AND FINAL SALE ITEMS

All returns are governed by our Refund Policy.

The following items are final sale and not eligible for return:

  • Custom, made-to-order, or special-order items
  • Furniture
  • All textiles
  • Cutlery
  • Light bulbs
  • Lamp shades
  • Open box or clearance items
  • Any product marked as non-returnable on the product page

We also cannot accept returns of items that are:

  • Installed or assembled
  • Used or altered
  • Not in original condition
  • Missing or damaged packaging

Vendor-Direct Returns:
In some cases, returns must be processed directly with the manufacturer or vendor. By placing an order, you acknowledge and agree that:

  • Return approval, eligibility, and condition requirements may be determined solely by the manufacturer or vendor in accordance with their policies
  • Return processing times may be extended due to vendor handling and inspection procedures
  • Restocking fees may be assessed by the manufacturer or vendor and may differ from standard rates
  • A return is not considered complete, and a refund will not be issued, until the vendor has received, inspected, and approved the returned item

Illuminée does not control and is not responsible for a vendor’s return decisions, timelines, or restocking fees.

We reserve the right to refuse returns that do not meet our policy or the applicable vendor’s requirements.

SECTION 8 – CHARGEBACKS AND PAYMENT DISPUTES

By placing an order, you agree to contact Illuminée to resolve any issue before initiating a chargeback.

You acknowledge and agree that:

  • Initiating a chargeback without first contacting us constitutes a breach of these Terms
  • We reserve the right to provide order records, delivery confirmation, communications, and signed agreements to dispute any chargeback
  • Returned merchandise must comply with our Refund Policy; failure to follow return procedures does not justify a chargeback

If a chargeback is filed improperly, we reserve the right to:

  • Deny future purchases
  • Recover costs, fees, and expenses associated with the dispute
  • Pursue collection or legal remedies where applicable

You acknowledge that where a return is subject to manufacturer or vendor approval, a delay in processing or a denial of return by the vendor in accordance with their policy does not constitute grounds for a chargeback.

SECTION 9 – INTELLECTUAL PROPERTY

All content on this site is the property of Illuminée or its licensors and may not be used without written permission.

SECTION 10 – THIRD-PARTY SERVICES

We are not responsible for third-party tools, manufacturers, or external websites linked through our Services.

SECTION 11 – DISCLAIMER OF WARRANTIES

Except as expressly stated herein, all products and services are provided “as is” and “as available,” without warranties of any kind, either express or implied, to the fullest extent permitted by law.

Most products offered by Illuminée include a manufacturer or vendor-backed warranty. These warranties vary by brand and product and are provided solely by the respective manufacturer or vendor.

While Illuminée is happy to assist in facilitating warranty claims and coordinating with vendors when issues arise, we do not provide independent warranties and are not responsible for the terms, coverage, or duration of any manufacturer warranty.

All warranty claims are subject to the applicable manufacturer’s policies, procedures, and final determination.

Illuminée is not responsible for any costs associated with installation, removal, or reinstallation of products, including in cases where a product is found to be defective. Our responsibility is limited to assisting with the replacement or repair of the product in accordance with the manufacturer’s warranty.

To the fullest extent permitted by law, Illuminée disclaims all implied warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

SECTION 12 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Illuminée shall not be liable for any indirect, incidental, or consequential damages, including delays, product variations, or delivery issues.

SECTION 13 – INDEMNIFICATION

You agree to indemnify and hold harmless Illuminée from any claims arising from your use of the Services or breach of these Terms.

SECTION 14 – TERMINATION

We may terminate or refuse service to anyone at any time for any reason.

SECTION 15 – GOVERNING LAW

Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in California, and the parties hereby consent to personal jurisdiction and venue therein.

SECTION 16 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of those changes.

SECTION 17 – CONTACT INFORMATION

Illuminée Inc.
Contact us here, or by emailing: customersupport@illuminee.com
719 Swift Street, Suite 59, Santa Cruz, CA 95060
831-423-1121